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What the features does?
Company Help Desk as a feature is just an extension of the Employee Directory feature which gives the user the vital information about key contacts, emergency numbers, book appointments and also enables the capability to chat with the help desk team from the app itself.
Company Help Desk will only have contacts which are vital across the organization thus mitigating the process of finding that key individual from a large group.
This image shows the book appointments, chat, email and calling capability enabled from the app itself.
Setting up the feature is similar to setting up the Employee Directory feature and all the steps are similar.
In this case you need to create a new group by the name of Help Desk and and add users to that group. The users in the Help Desk group can only be unique to the Help Desk group or can also be from other groups present in the system.
The flow is being shown in screenshots below:
In this image we have created a new module and named it Help Desk
Now we will create a group by the name of Help Desk and and add users/contact details to that group. The users in the Help Desk group can only be unique to the Help Desk group or can also be from other groups present in the system. Both of which will be portrayed in the screenshots that follow.
Click on Manage Groups
This image shows the various groups that are already present in the system, we will now go ahead and add the group Help Desk
Click on +(Plus) present on the bottom right corner of the page, then click on Add
Fill in the necessary details and Save it.
Now that we have added the group, we need to add certain contacts that are not present in the system and will be exclusive to this group only. There will be some contacts which will already be present in the system and we will add those contacts/users in the Help Desk group.
This image shows the existing users that are present in the system
In this image we are adding a new user/contact by the name of Fire and will add in the Group "Help Desk" from the Groups drop-down menu
Save the changes after you are done adding the relevant information.
This image shows the updated list of users/contacts with some user(s)/contacts only exclusive to certain groups
In this image we are demonstrating how to add an existing user to the group "Help Desk". We will click on the user(Pallav Barah) in this case and under the Field Groups we will add the group Help Desk as well.
Please Save the changes to take effect.
This image shows that the group Help Desk has three users/contacts viz. Fire, SOS and Pallav Barah.
Now that we had added groups and assigned user(s), we have to enable the Chat option for the user(s). Please follow the flow to do the same.
Click on App Configs
Switch on the Enable 1-1 Chat in App Configs --> Features group of the page. Save the changes and check the app.
With this we have covered the Employee Help Desk section. Please do reach out to us if you need any further help or you think it can be improved and we would be happy to help.